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Support for UK households struggling to pay

Water bills on average comprise less than 1% of household expenditure, and water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

In 2015-16, companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Measures include trust funds, debt matching and write-off schemes, debt advice and water efficiency measures to help customers on meters reduce their bills.

Since April, 14 of the 18 water companies also have social tariffs available for customers to reduce their bills and the other companies either intend to have social tariffs in place in 2016 or are currently consulting their customers about introducing a tariff scheme.

Customer advice