Water companies work hard to provide services of the highest quality and to give consumers value for money. Consumers say they have high levels of trust in their water service and enjoy drinking our excellent tap water.
COVID-19 information for customers
Given the importance of water for public health, we are doing everything we can to maintain the water supply and protect customers.
Find your supplier
If you are a household customer, you can check who provides your water and sewerage services by entering your postcode here.
Water company performance
Customers can quickly and easily see how their water company is performing and compare it to other companies using the industry’s dashboard of comparison, DiscoverWater.co.uk.
General advice
Water companies work hard to provide services of the highest quality and to give consumers value for money.
Dealing with sewage
Water companies spend £100 million every year clearing blockages caused by things that should never have entered the sewage system.
Water meters
Around half of households now have a water meter and this number is growing all the time.
Water and health
Water companies provide essential services to treat and deliver safe drinking water and to remove wastewater and dispose of it with minimal impact on the environment.
Information for landlords
Landlord TAP is a website that gives landlords and managing agents an easy way to provide water companies with details of those responsible for billing.
Resolving disputes
Customers can go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CC Water.
Avoid frozen or burst pipes
Water pipes on customers' own properties are their responsibility to maintain. Please see here for advice on how to look after your pipes, particularly in cold weather.
Open Water
Over 1.2 million eligible businesses and other non-household customers in England can now choose their supplier of water and wastewater retail services.
Need a plumber? WaterSafe is a UK-wide scheme to help you find an approved contractor.