A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.
Landlord web service to help tackle major source of water debt
The Landlord TAP website is up and running, giving all landlords an easy way to provide basic details of tenants responsible for paying their water bill and helping to tackle this major source of water debt.
Water UK response to Ofwat’s consultation - ‘COVID-19 and the Business Retail Market: Proposals to address liquidity challenges and increases in bad debt’
Water UK response to Ofwat’s consultation on Guidelines for water companies in supporting residential customers pay their bill, access help and repay debts
Increase in support for hard-pressed customers
In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.
New ways of helping hard-pressed customers
Water companies are broadening the scope of the support they are offering for hard-pressed customers to pay their water bills and manage their overall debt.
Water company support for customers
Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.
Innovation in customer service
Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.
Support for UK households struggling to pay
Water bills on average comprise less than 1% of household expenditure, and water companies continue to help all hard-pressed UK households by charging stable and affordable prices.
Bills likely to remain flat over next five years
This month we will reach another key milestone in the Ofwat price review to set the levels of water prices and investment in England and Wales over the next five years. Companies are committed to keeping customers' bills as low as possible in 2015-20.
Message to customers: contact your company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.
Measuring Water Poverty using a bills to income metric