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Privacy and cookie policy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies are set by our advertising partners to provide behavioural advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and to understand user habits in order to develop an individual and specific advertising routine. The profile created regarding your browsing interest and behaviour is used to customize the ads you see when you access other websites.

Terms and conditions

These are the terms and conditions applying to the website, which is owned by Water UK, a company limited by guarantee, the registered office of which is at 3rd Floor, 36 Broadway, London SW1H 0BH .

Use of our website

When you use our website, whether as a guest or network member, the current version of these Terms and Conditions and of our Privacy and Cookies Policy will apply. If we make changes to these Terms and Conditions or to that policy, we will post revisions on this website. We recommend that you regularly review these Terms and Conditions and the policy.

Access to the website

We try to ensure that website availability is uninterrupted and that transmissions will be error-free. However, we cannot, guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or the introduction of new facilities or services. We will of course try to limit the frequency and duration of any suspension or restriction.

Intellectual property rights

The content, layout, design, data, databases and graphics on this website are protected by UK and other international intellectual property laws and are owned or used with permission by Water UK. Unless you have our written permission and except as set out in the next paragraph, no part of the website may be copied, stored in any medium, including but not limited to a retrieval system, transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), shown in public or used for any purpose.

You may use reasonable extracts of any reports which are published on this website for non-commercial purposes only. For these purposes, a reasonable extract is considered to be no more than 10% of the report in question and any extract must be accompanied by an acknowledgment of the source document and by a statement that the document in question was published on the Water UK website. Any material you upload to the website will be considered non-confidential and you grant us a transferable, royalty free, worldwide, irrevocable licence to use, copy, distribute, edit, amend, disclose, sub-license to third parties and create derivative works in whole or part of any such material for any purpose, in any media. We may remove, edit or amend any such material at any time without notice to you. To the extent moral rights attach to any material, to the fullest extent permitted by law these are waived in our favour. All material posted must adhere to the requirements of “Network rules” below.

We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website constitutes a violation of their rights, including without limitation, their intellectual property rights, reputational rights or their right to privacy.


This website includes links to other websites. Links are provided for your convenience, and an inclusion of any link does not imply endorsement or approval by us of the linked website, its operator or content. We have no control over the contents or functionality of those websites and accept no responsibility for any loss or damages that may arise from your use of them.

You may link to articles or to the home page of this website but you may not provide a link which suggests a form of association, approval or endorsement on our part, unless we have expressly agreed to this in writing. We reserve the right to withdraw any linking permission upon notice to you or by amending these terms and conditions.

Disclaimers and limitations of liability


We try and ensure our website is available for use 24 hours per day, 7 days per week other than for a small period for scheduled down time, however we do not warrant that at other time our website will be available. To the fullest extent permitted by law, we will be not be liable to you for any loss you incur should our website become unavailable or access to the website becomes slow or incomplete due to system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make the our website inaccessible to you.

Limitation of liability

As the information is provided as a free service to visitors or is part of our general service to our members, Water UK excludes any conditions, warranties or other terms which might otherwise be implied in connection with your use of the website and also excludes liability for any loss you might suffer through using this website or the materials on it, whether such liability arises in contract, tort (including negligence) or otherwise.

Nothing in this provision affects our liability for death or personal injury arising from our negligence or for liability for fraudulent misrepresentation.

Governing law and jurisdiction

These terms will be governed by the laws of England and Wales whose courts shall have exclusive jurisdiction.