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Message to customers: contact your company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.
94% of customers satisfied with water supply
The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.
Helping customers in vulnerable circumstances
Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.
Helping water customers who are struggling with bills
Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge
More support for vulnerable customers
A report from the Consumer Council for Water shows that the number of customers receiving help from water companies to pay their bills has risen by 93%.
New ways of helping hard-pressed customers
Water companies are broadening the scope of the support they are offering for hard-pressed customers to pay their water bills and manage their overall debt.
The Water Act: customers and environment
The water industry is ready to take forward the measures in the new Water Act which will bring long-term benefits to customers and the environment.
Customers who need help should contact their water company
Customers struggling to pay their bills should speak to their company to find out the range of help they have available.
Fast dispute resolution for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.
Water company support for customers
Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.
Increase in support for hard-pressed customers
In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.