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Helping customers in vulnerable circumstances

Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.

Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

Working closely together, network operators and suppliers will signpost customers not just to their own services but where to find all the support they need from any participating water or energy company.

Full Water UK news story

UKRN accessibility leaflet