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Resolving disputes
… There is an independent adjudicator to resolve disputes Customers in England and Wales can go to an independent … sewerage services The service is free to use for customers. However, customers can only take their complaint to the adjudicator …
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Water company performance
… Water company performance Water company performance Customers can quickly and easily see how their water company … its kind in Europe. It has been designed to help household customers in England and Wales by bringing together in one … and regulators hope Discover Water will encourage customers to talk to their water companies and influence …
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Interruptions to water supply
… . … What to do if you loose your water supply … IGS: Customers … Customers … Interruptions to water supply …
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Help with bills
… your water company WaterSure A scheme to cap bills for customers on water meters, benefits and who use more water … water bill? Help is ready for those who need it … IGS: Customers … Customers … Help with bills …
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Information for landlords
… … How to deal with billing for tenanted properties … IGS: Customers … Customers … Information for landlords …
Information, guidance & standards
Check for a plumbing and drainage misconnection
Guidance on how to check a property for a plumbing and drainage misconnection.
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Plumbing and drainage misconnections
… out how to check if you have one. … IGS: Developer … IGS: Customers … Plumbing and drainage misconnections …
News
Independent oversight panel for ADR scheme
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
Publications
Water UK statement on water companies' PR14 business plans
Water companies have listened to their customers over the last year and looked to ensure their bills for 2015-2020 will be as low as possible, while also continuing to invest so customers can count on safe, reliable water and sewerage services.