Fats Block Pipes

Protect your home or business from blockages and flooding - dispose of your cooking fats responsibly.

Bin The Wipe

When you use a wet wipe, put it in the bin, not down the loo!

Water's Worth Saving

Save water, live more sustainably, help the environment and reduce your household bills.

Get Winter Ready

In cold weather, your water pipes can freeze and then burst as they thaw, causing them to leak. Protect your home.

Information and advice for customers

Technical guidance for developers and the supply chain

Resolving disputes

You can complain to the consumer council for water

First you'll need to talk to your water company if you’re not happy with the service they have provided. If you’re still unhappy after going through all the steps in your water company's complaints process then you can complain to the Consumer Council for Water.

Please contact CCW online or call 0300 034 2222 (England) / 0300 034 3333 (Wales).

If CCW have tried to help and you’re still unhappy, independent advice is also available through an Alternative Dispute Resolution (ADR) process.