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Help with bills

Worried about your water bill? Help is ready for those who need it

Water companies offer access to lower bills and easier ways to pay, such as payment breaks.

More than 1.1 million low-income households are now receiving water bill reductions, saving on average £149 last year. Water companies can reduce bills by as much as 90% in some cases.

Ask your water company how they can help you. 

Your water company

Contact your water company to find out what help they offer and how to apply

CCW advice hub

CCW's hub has tips, tools and advice on how to tap into support from your water company


A scheme to cap bills for customers on water meters, benefits and who use more water for a medical condition or family size

Priority Services Register

Special assistance for those who need it e.g. because of their age, health or disability