Protecting customers in the non-household retail market
Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.
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BIS Consultation on ADR for Consumers
The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.
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Water UK's response to Ofwat's consultation - Setting price controls for 2015-20 – framework and approach
This response focuses on a number of key high-level points concerning the methodology and the 2014 price review following discussion with member companies.
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