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Water UK response to CMA provisional findings

Our response to the CMA considers issues relevant to four current price determinations referred to the CMA and future price determinations for all water and wastewater service providers in England and Wales.

Overall, we view the provisional findings as going some way towards achieving the long-term orientation that we and many others see as crucial for the sector. However, there are areas where the CMA could go further, in particular ensuring that customers’ views are central to the regulation of the sector and recognising the cost of improving service and resilience.