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Water UK response to Ofwat residential competition report

The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

The Water UK response to these findings is below.

“Customer satisfaction with the value for money of water services has risen in recent years. Water companies remain intensely focused on delivering continued improvements and are working hard to prepare for next April’s start of retail competition for 1.2 million business customers in England.

Extending retail competition to over 20 million households could secure potential benefits for domestic customers, but would also be a major undertaking and so deserves to be given very careful consideration. We look forward to a timely decision from Government which helps sustain the stability the industry needs to continue successfully meeting the needs of its customers.”


Water UK Communications
0207 344 1805