Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.
Publications
Independent Dispute Resolution Scheme
Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.
Publications
Environment Bill - recommendations by Water UK
Following the publication of the Environment Bill in October 2019, Water UK made recommendations for amendment and additions. This provided the basis for our submission to the EFRA Select Committee Inquiry on 1 November 2019.
Publications
Housing and Planning Bill: Crucial clause on flood prevention
A vital new measure in the Housing and Planning Bill has been proposed by the House of Lords that will help ensure essential flood prevention measures are put in place at new housing developments.
News
Nationalisation would put achievements of the water industry at risk, MPs warned
Parliamentarians have been warned about the risks involved in any move to nationalise the water industry, with investment, service improvements, environmental standards and low bills all under threat.
News
Landlord portal to tackle debt
A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.
News
Landlord web service to help tackle major source of water debt
The Landlord TAP website is up and running, giving all landlords an easy way to provide basic details of tenants responsible for paying their water bill and helping to tackle this major source of water debt.
Publications
Water UK response to Secretary of State letter to company CEOs
Water UK has responded to a letter from the Secretary of State to water company CEOs.
Publications
Quantitative analysis of water poverty in England and Wales
News
Water company support for customers
Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.
Publications
Price Review 2014 briefings
Water UK background briefings provide further information on the 2014 Price Review and key features of the water industry.
News
Focus on consumer vulnerability
The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.