Search results

English and Welsh water companies, CCWater, Ofwat and Water UK are working together to set up an independent service to resolve disputes when companies and their customers are unable to reach agreement.

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.

This month we will reach another key milestone in the Ofwat price review to set the levels of water prices and investment in England and Wales over the next five years. Companies are committed to keeping customers' bills as low as possible in 2015-20.

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

CCWater's latest complaints report reveals an all-time low in the number of written complaints made to water companies, after a significant fall in unwanted contacts by water customers since 2010.

Baby wipes, cleaning wipes and other non-flushable products can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Water UK continues to work with retailers and manufacturers and to ensure non-flushable products are not thrown down the toilet and into sewers. Baby wipes, cleaning wipes and other non-flushable materials can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.