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Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

The Water Bill is nearing completion after being considered by both houses in Parliament. Water UK has expressed its support for a retail market in water and for measures in the Bill to improve the resilience of water supplies.

Michael Roberts, Chief Executive responds to CC Water's Water Matters report.

Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

Parliamentarians have been warned about the risks involved in any move to nationalise the water industry, with investment, service improvements, environmental standards and low bills all under threat.

A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.

The Landlord TAP website is up and running, giving all landlords an easy way to provide basic details of tenants responsible for paying their water bill and helping to tackle this major source of water debt.

The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.