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Planning for the long term

Customers’ number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it’s critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

News

Water UK response to NAO report

On Wednesday 14 October 2015 the National Audit Office published its review of regulation and the water industry. The water industry has worked closely with the NAO over many months and provided a range of figures and information to assist their review of regulation in the sector.

News

Shale gas and water

Water UK, through Eureau, is joining a three-year European Commission work programme to develop a best available technology reference document for oil and gas, which will take full consideration of environmental protection. Over the past four years, Water UK's positioning has focused on ensuring that if shale gas developments are to take place, they can do so with the water utility fully involved and with water and wastewater concerns addressed from the outset.

News

Water and health

It was encouraging this month to note that tap water’s important role toward improving public health has been highlighted by two key institutions. The European Parliament, in its resolution following the Right2Water initiative, called on the Commission to do more to promote tap water. In the UK, the recent draft programme for the All Party Parliamentary Water Group held a space for Water and Public Health discussions.

Publications

Amendment to permitted development rights for drilling boreholes for groundwater monitoring for petroleum exploration

Water UK welcomes the Government proposals to amend the scope of the permitted development rights for the drilling of boreholes associated with groundwater monitoring needs for petroleum exploration.

Publications

Quality of drinking water in the EU

The public drinking water supply is the cornerstone of our public health.

News

Customer complaints fall for the seventh successive year

CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.

News

Water UK appoints new Chief Executive

Water UK has appointed Michael Roberts as its next Chief Executive, succeeding Pamela Taylor, who is stepping down at the end of 2015.

News

Developer services work on charging and planning

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

News

Perspectives on leakage

The annual Leakage Conference in October brings policy and regulatory perspectives from Ofwat, the Environment Agency and CCWater in an event that will see water industry presentations and debate on current issues, trends and challenges. The conference will be chaired by Martin Baggs, CEO Thames Water.

News

Customers report higher satisfaction and value for money

Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.

News

Sir Brian Bender appointed Water UK chair

Water UK has appointed Sir Brian Bender as its next independent chair. He has taken over from Martin Baggs, Thames Water’s Chief Executive, who has been acting as interim chair following the death of Sir David Rowlands in May 2014.

News

Resilience in focus in latest Innovation Hub

The Water UK Innovation Hub in June – Resilience: Environment, Investment and Customers – brought together water companies and key stakeholders to share ideas and experiences to inform new approaches to tackling resilience.

News

Drinking water: a journey to success

Once again the excellent quality of our drinking water has been confirmed via the DWI results for England and Wales. This year’s Chief Inspector’s report also took the opportunity to reflect on the scale of the improvements over the past 25 years.

News

First developer services report by water companies

This week Water UK published for the first time an extensive set of statistics relating to the performance of services by water and sewerage companies for their developer customers. Arising from the Government's Better Connected guide, this new quarterly report aims to provide transparency about companies' performance over a wide range of activities, with a view to driving up standards.

News

Future of the water sector

Water companies are contributing expertise and perspectives to inform the debate on the future of water, publishing specialist papers on a wide range of topics.

News

Water companies deliver on their developer services standards promise

Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

Publications

Water supply to domestic fire sprinkler systems

Information on water supply to domestic fire sprinkler systems.