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Icy pipe

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Water UK response to thaw of snow and ice

Responding to reports of multiple burst pipes caused by the thaw of snow and ice, Water UK Chief Executive Michael Roberts said:

“The recent severe weather has meant there have been multiple burst pipes and leakages across networks. This is being felt across the country as the thaw takes hold, with areas particularly in London and the South East of England affected, and we are sorry that the effects of the extreme weather are causing many customers serious difficulties.

“We want to let those customers know that water companies are working hard as they can to stabilise the situation. All companies have robust contingency plans in place for how to deal with these challenging situations, and they are finding and fixing pipes and leaks, making sure that customers are able to access alternative sources of water.

“We urge all customers to check their local water companies’ websites and social media for updates and advice. We also thank customers for their patience.”


Water UK will provide regular updates on how the situation develops.


Water UK Communications
0207 344 1805