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Consumer dispute resolution scheme

A panel made up of three independent members, a representative from Ofwat, a representative from CCWater and two representatives from the water companies has overseen the process to set up an Alternative Dispute Resolution Scheme (ADR).

The WATRS scheme, launched on 1 April 2015, is available at:

Resolving Water Disputes Ltd

Redacted decisions

Independent oversight Panel for ADR scheme

WATRS – Water Redress Scheme

Resolving Water Disputes Ltd