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Complaints fall for eighth successive year

Today’s report from the Consumer Council for Water shows that while written complaints are marginally down on last year, it is the eighth successive annual reduction and written complaints are now down 60% compared to eight years ago.

Those companies which have seen their figures rise will be considering the particular circumstances behind this. They are taking action and working with CC Water to deliver even better services to their customers.

Last year, the water industry also launched an independent dispute resolution scheme. This scheme delivers a binding resolution for customers in the very few cases which reach deadlock at the end of the current complaints process.

The WATRS scheme, launched on 1 April 2015, is available at:

If you are interested in how water companies in the UK are performing, take a look at Discover Water, the industry’s information dashboard.

CCWater report


Water UK Communications
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