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Bills likely to remain flat over next five years
This month we will reach another key milestone in the Ofwat price review to set the levels of water prices and investment in England and Wales over the next five years. Companies are committed to keeping customers' bills as low as possible in 2015-20.
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Message to customers: contact your company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.
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Investment, profits and tax
When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.
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Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
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Customers who need help should contact their water company
Customers struggling to pay their bills should speak to their company to find out the range of help they have available.