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Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

We welcome moves to improve the audit and inspection regime of the water sector that will be funded by the rises in costs outlined in this consultation, and strongly support the Environment Agency (EA) having the resources it needs to underpin its vital regulatory work.

Following the publication of the Environment Bill in October 2019, Water UK made recommendations for amendment and additions. This provided the basis for our submission to the EFRA Select Committee Inquiry on 1 November 2019.

A vital new measure in the Housing and Planning Bill has been proposed by the House of Lords that will help ensure essential flood prevention measures are put in place at new housing developments.

Water UK has responded to a letter from the Secretary of State to water company CEOs.

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.

Water UK background briefings provide further information on the 2014 Price Review and key features of the water industry.

Water companies have listened to their customers over the last year and looked to ensure their bills for 2015-2020 will be as low as possible, while also continuing to invest so customers can count on safe, reliable water and sewerage services.