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Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

The water industry is ready to take forward the measures in the new Water Act which will bring long-term benefits to customers and the environment.

Water re-use systems can use rainwater, or treated water from washing, reducing per capita consumption by up to half. However, even developers of environmentally friendly housing schemes say few homebuyers want to install water re-use systems.

The European Commission has published a series of "common minimum principles" for Member States on the extraction of shale gas using hydraulic fracturing (fracking). The principles lay down areas where Member States should focus national requirements in their planning and environmental requirements. They do not indicate any support or otherwise for the recovery of shale gas.

Water companies are putting public interest first and dealing firmly with issues which threaten trust, Water UK Chief Executive Michael Roberts said today (Thursday 1 March 2018).

The water industry in England has set out an ambitious new vision with the publication of a Manifesto for Water.

People will be able to refill water bottles for free in tens of thousands of places in England in future following the announcement of a new national scheme by the water industry today (25th Jan). It’s estimated that the new scheme will cut plastic bottle use by tens of millions each year.

Water UK Chief Executive, Michael Roberts, had responded to the publication of the Government's Environment Plan

The water sector’s dashboard of information, DiscoverWater.co.uk, has been updated with the latest information from water companies, Ofwat, Drinking Water Inspectorate, the Environment Agency, Natural Resources Wales, and Consumer Council for Water.