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In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water UK response to the Public Accounts Committee report on regulation of the water industry.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.