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In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.

Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.

CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.