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Water companies are broadening the scope of the support they are offering for hard-pressed customers to pay their water bills and manage their overall debt.

The European Commission has published a series of "common minimum principles" for Member States on the extraction of shale gas using hydraulic fracturing (fracking). The principles lay down areas where Member States should focus national requirements in their planning and environmental requirements. They do not indicate any support or otherwise for the recovery of shale gas.

Water companies are set to complete a five-year investment programme worth £25 billion, while keeping rises in the average household water and sewerage bill below inflation in 2014-15. In November 2009, a five-year package of investment and prices was finalised and April 2014 sees the final year of that package.

Leakage is affected by the weather, especially in cold winters, and so may rise or fall from one year to the next. Nevertheless the overall trend in leakage in England and Wales over the past ten years has been continuously downward.

Neither the UK water companies nor the industry regulators use percentage of total supply as a measure of leakage performance, as it is almost always misleading.

In October, MEPs narrowly agreed to support proposals to amend the Environmental Impact Assessment (EIA) Directive to include shale gas projects

Water UK and the Home Builders Federation (HBF) have agreed a protocol regarding water infrastructure in contaminated land.

The effects of marine litter on fragile and irreplaceable ecosystems can be catastrophic, killing birds, fish and shellfish and choking plant life.

Protocols published by agreement between Water UK and the Home Builders Federation.

The guidance published here is agreed in accordance with any organisations indicated but is not subject to enforcement by Water UK.

Guidance note on pipe crossings and pipe bridges risk assessment

Guidance notes on the water supply industry standards for chlorine gas.