Response to EU Quality of Drinking Water consultation
The public drinking water supply is the cornerstone of our public health.
News
Customer complaints fall for the sixth successive year
The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.
News
The quick fix way to cut water waste at home
With a few simple changes, it's easy to reduce the amount of water that you use.
News
Customers who need help should contact their water company
Customers struggling to pay their bills should speak to their company to find out the range of help they have available.
News
World Water Week 2014 - Stockholm
World Water Week is a key platform for discussions on global water issues. This year's event brings together 200 different companies in over 100 different events. The event is organised by the Stockholm International Water Institute (SIWI).
News
Statement about Ofwat’s announcement on draft determinations
Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.
Publications
Independent Dispute Resolution Scheme
Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.
News
ConnectRight: drain connections
Misconnected drains can pollute local streams, rivers and beaches, damage wildlife and cause considerable health risks. ConnectRight is a partnership of organisations who are working to reduce water pollution from drains and sewers.
News
Independent oversight panel for ADR scheme
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
Publications
Private water supplies
Water UK supports the ambition of water regulators in the UK to strive to improve the quality of drinking water provided by private water supplies.
News
Tap water is now even better
The quality of the water we drink and use for washing and cleaning in our homes has got even better, according to the Drinking Water Inspectorate (DWI).
News
Innovation in customer service
Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.