Following widespread consultation with developers, self-lay companies and their representative organisations, water companies have introduced a new set of standards for the provision of water and sewerage infrastructure for new homes and other construction projects.
These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.
The standards cover the performance of water companies in dealing with a broad range of activities which are essential for housing development. They include responding to initial enquiries, providing designs and quotations, construction and connection, and dealing with legal agreements.
Work on the standards has been coordinated through Water UK, and the performance of its members will be updated quarterly and published on the Water UK website from July 2015.
Pamela Taylor, Chief Executive of Water UK, said:
“Water companies are playing their part in helping to speed up the building of new homes that the country needs so urgently.
“These standards, which are part of a broader programme of work we are undertaking in this area, demonstrate that water companies are committed to providing transparency to their developer customers about their performance and to driving improvements in service levels.”
Water UK Communication
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