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Developer Services maintain high standards

The water industry is continuing to play its part in the delivery of new homes in the UK by maintaining its high standards of services to developers.

More than 20 different performance targets for both water and sewerage services were introduced in April 2015, and since then the industry has been pleased to note improvements in levels of service performance.

Since the first results, published in July 2015, the industry has seen a consistent increase in delivery against a range of targets, with overall levels of service performance rising from 89% to 98% for water supply and from 94% to 98% for sewerage.

Water companies have been engaging with a range of stakeholders to ensure that the activities that are being monitored are those which matter to their developer customers. A new measure on mains diversions is being trialled and work is underway on new measures in respect of ‘self-lay’ activities.

Michael Roberts, Chief Executive of Water UK, said: “Overall, the latest results on developer services are encouraging, but there is still work left to do to improve our performance.”

The full set of figures cover 15 water supply and 9 sewerage performance targets for a range of services including enquiries, quotations, connections, design, construction and adoption of developer laid assets across England and Wales.

Developer Services latest report