Publications

Protecting customers in the non-household retail market

Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.

Use of inflation indices in the water sector - report by NERA Economic Consulting

Use of inflation indices in the water sector - report by NERA Economic Consulting

Surface development restrictions for hydraulic fracturing

Water UK welcomes the Government proposals forestablishing licence conditions the prevent hydraulic fracturing in wells drilled from the surface of key protected areas including high risk drinking water sources (defined as SPZ1).

Rules for farmers to tackle diffuse pollution from agriculture

Industry facts and figures 2015

So that water companies can benchmark themselves against each other, they collate and share historic information about their operations, investment and performance.

Amendment to permitted development rights for drilling boreholes for groundwater monitoring for petroleum exploration

Water UK welcomes the Government proposals to amend the scope of the permitted development rights for the drilling of boreholes associated with groundwater monitoring needs for petroleum exploration.

Quality of drinking water in the EU

The public drinking water supply is the cornerstone of our public health.

Water supply to domestic fire sprinkler systems

Information on water supply to domestic fire sprinkler systems.

Groundwater protection for unconventional oil and gas extraction

Water UK considers that a risk-based approach should be taken to the protection of groundwater resources whereby risks are identified and assessed, and then appropriate, measured actions taken to mitigate the impacts on the environment and public health.

Looking after water in your home

Water UK response to the DCLG planning consultation

Water companies must be made statutory consultees in the planning process for applications relating to unconventional and oil gas development.

Response to "Land Registry, Wider Powers and Local Land Charges” and the Government’s response

Water UK is pleased to be able to respond to the Land Registry.

Water UK response to consultation on 'Continuation of essential supplies on insolvency'

Water UK has responded to an insolvency service consultation on the continuation of essential supplies, which could include water, to insolvent businesses.

Industry facts and figures 2014

So that water companies can benchmark themselves against each other, they collate and share historic information about their operations, investment and performance.

Response to EU Quality of Drinking Water consultation

The public drinking water supply is the cornerstone of our public health.

Independent Dispute Resolution Scheme

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.

Private water supplies

Water UK supports the ambition of water regulators in the UK to strive to improve the quality of drinking water provided by private water supplies.

A revision of the Water Framework Directive

The water industry has begun to think about what it would like to see from a revision of the Water Framework Directive.