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Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.

Water UK is delighted to announce that Independent Water Networks Limited (IWNL) has joined as a new member. IWNL provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

Water companies have been contributing expertise and perspectives to inform the debate on the future of water, in partnership with all the sector's stakeholders. No one organisation has all the answers, so Water UK is hosting a marketplace of ideas, where water companies have been setting out their thoughts.

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

So that water companies can benchmark themselves against each other, they collate and share historic information about their operations, investment and performance.

The latest results for compliance to the European Bathing Water Directive by UK coastal and inland bathing waters show that:
• 95.4% of UK bathing waters met the minimum standard - that is 595 out of 624 bathing waters
• 60% of bathing waters met the Directive’s excellent standard

The second quarterly report of developer service standards shows water companies have improved on their overall levels of delivery and performance. The second quarterly figures for water supply have risen from 89% to 93% in response to 125,000 developer requests. For sewerage they are up from 94% to 97% - in response to 9,000 developer requests.

Customers’ number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it’s critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

On Wednesday 14 October 2015 the National Audit Office published its review of regulation and the water industry. The water industry has worked closely with the NAO over many months and provided a range of figures and information to assist their review of regulation in the sector.