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CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.

Water UK has appointed Michael Roberts as its next Chief Executive, succeeding Pamela Taylor, who is stepping down at the end of 2015.

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

The annual Leakage Conference in October brings policy and regulatory perspectives from Ofwat, the Environment Agency and CCWater in an event that will see water industry presentations and debate on current issues, trends and challenges. The conference will be chaired by Martin Baggs, CEO Thames Water.

Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.

Water UK has appointed Sir Brian Bender as its next independent chair. He has taken over from Martin Baggs, Thames Water’s Chief Executive, who has been acting as interim chair following the death of Sir David Rowlands in May 2014.

The Water UK Innovation Hub in June – Resilience: Environment, Investment and Customers – brought together water companies and key stakeholders to share ideas and experiences to inform new approaches to tackling resilience.

Once again the excellent quality of our drinking water has been confirmed via the DWI results for England and Wales. This year’s Chief Inspector’s report also took the opportunity to reflect on the scale of the improvements over the past 25 years.

This week Water UK published for the first time an extensive set of statistics relating to the performance of services by water and sewerage companies for their developer customers. Arising from the Government's Better Connected guide, this new quarterly report aims to provide transparency about companies' performance over a wide range of activities, with a view to driving up standards.

Water companies are contributing expertise and perspectives to inform the debate on the future of water, publishing specialist papers on a wide range of topics.

Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

Information on water supply to domestic fire sprinkler systems.