Industry facts and figures 2013
Water companies collate and publish useful information about their operations, their investment and their performance.
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Information, guidance & standards
Levels of service for water main requisitions and service connections
Guidance on the Requirement of Information and Levels of Service for Water Main Requisitions and Service Connections
Publications
Water UK response to Ofwat discussion paper on financial resilience in the water sector
News
More than 3 million households to receive reduced bills as water companies announce record-breaking investment
Publications
Water UK response to Ofwat’s consultation on Guidelines for water companies in supporting residential customers pay their bill, access help and repay debts
Information, guidance & standards
Cyber security principles for the water industry
Water UK has produced a set of principles and recommendations to help its members address the risks posed to water and waste water services by cyber related threats.
News
Water company support for customers
Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.
News
First developer services report by water companies
This week Water UK published for the first time an extensive set of statistics relating to the performance of services by water and sewerage companies for their developer customers. Arising from the Government's Better Connected guide, this new quarterly report aims to provide transparency about companies' performance over a wide range of activities, with a view to driving up standards.