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Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.

Water UK background briefings provide further information on the 2014 Price Review and key features of the water industry.

Water companies have listened to their customers over the last year and looked to ensure their bills for 2015-2020 will be as low as possible, while also continuing to invest so customers can count on safe, reliable water and sewerage services.

The Water Bill has completed its progress through Parliament and will soon become the Water Act. A government amendment was introduced in the House of Lords to provide incumbent water companies with a mechanism to exit the non-household retail market, subject to the consent of the Secretary of State.

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.