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From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

CCWater's latest complaints report reveals an all-time low in the number of written complaints made to water companies, after a significant fall in unwanted contacts by water customers since 2010.

Baby wipes, cleaning wipes and other non-flushable products can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Water UK continues to work with retailers and manufacturers and to ensure non-flushable products are not thrown down the toilet and into sewers. Baby wipes, cleaning wipes and other non-flushable materials can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.

With temperatures continuing to drop across the UK, water companies are making sure that customers’ water supplies are protected against the winter weather.
Water companies are advising and helping customers, through their websites, community events and local media, with tips on how to protect their pipes from freezing.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.