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Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The annual Leakage Conference in October brings policy and regulatory perspectives from Ofwat, the Environment Agency and CCWater in an event that will see water industry presentations and debate on current issues, trends and challenges. The conference will be chaired by Martin Baggs, CEO Thames Water.

Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

Information on water supply to domestic fire sprinkler systems.

The Landlord TAP website is up and running, giving all landlords an easy way to provide basic details of tenants responsible for paying their water bill and helping to tackle this major source of water debt.

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

The UK water sector believes that access to clean water and sanitation is absolutely essential, which is why we are supporting World Water Day.

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.