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Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

Water bills on average comprise less than 1% of household expenditure, and water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

The Water Bill is nearing completion after being considered by both houses in Parliament. Water UK has expressed its support for a retail market in water and for measures in the Bill to improve the resilience of water supplies.

We welcome moves to improve the audit and inspection regime of the water sector that will be funded by the rises in costs outlined in this consultation, and strongly support the Environment Agency (EA) having the resources it needs to underpin its vital regulatory work.