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Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

It is looking increasingly uncertain that any member state of the Water Framework Directive (WFD) will achieve good status in all water bodies by 2015, and significant use of exemptions is likely to be required.

The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.

Michael Roberts, Chief Executive of Water UK, has responded to the publication of Labour's 'Clear Water' report.

Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.