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In November 2020, water companies unveiled a ground-breaking plan to deliver a net zero water supply for customers by 2030 in the world’s first sector-wide commitment of its kind. 

Affinity Water is piloting a new customer services apprenticeship for four people at the company’s contact centre in Folkestone.

Water companies are set to complete a five-year investment programme worth £25 billion, while keeping rises in the average household water and sewerage bill below inflation in 2014-15. In November 2009, a five-year package of investment and prices was finalised and April 2014 sees the final year of that package.

The water industry has today put forward plans to improve its handling of extreme weather events next winter and beyond.

Water companies in England and Wales will invest more than £8 billion in 2018-19. The average household water and sewerage bill in England and Wales for 2018-19 will rise by less than inflation, and will help the ongoing investment.

Thanks to above average rainfall in spring this year, water levels across the UK are in a healthy position – Britain is not about to go into a drought.

The Marine Conservation Society report on wet wipes on beaches reveals the problems with wipes and other sanitary products being flushed down the loo.