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The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The ability to attract long-term investment is vital if the water sector is to continue to deliver excellent services and meet future challenges. The next five years will see the biggest changes to the sector since privatisation 25 years ago, with competition in both retail and upstream markets in England.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

Use of inflation indices in the water sector - report by NERA Economic Consulting

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

This report summarises the views expressed by investors in the ‘Investability at PR24’ report to Ofwat as part of our response to the PR24 Draft Determinations

Water UK response to the Public Accounts Committee report on regulation of the water industry.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.