Increase in support for hard-pressed customers
In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.
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Fast dispute resolution for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.
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Customers report higher satisfaction and value for money
Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.
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New independent dispute resolution scheme for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).
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… For customers For customers Water companies provide high quality services with … Find out more Useful information Water company performance Customers can quickly and easily see how their water company …
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Protecting customers in the non-household retail market
Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.