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Dispute resolution - launch
From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.
News
Customer complaints fall for the sixth successive year
The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.
News
European Commission principles on shale gas
The European Commission has published a series of "common minimum principles" for Member States on the extraction of shale gas using hydraulic fracturing (fracking). The principles lay down areas where Member States should focus national requirements in their planning and environmental requirements. They do not indicate any support or otherwise for the recovery of shale gas.
News
94% of customers satisfied with water supply
The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.
Publications
Self-lay code of practice
This Code of Practice is for when a Developer appoints an independent Self-Lay Provider (known as a SLP) to undertake the contestable work of designing and/or installing water mains and services on a new development site in England and Wales
News
MPs call for ban on microplastics
MPs have called for a worldwide ban on plastic microbeads in cosmetic products following a report by the Environmental Audit Committee highlighting the damaging impact they can have on the marine environment.
News
Satisfaction with value for money increases to five year high
Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.
News
City Conference 2016
The future regulatory framework was the main theme of debate among water companies, investors and stakeholders at the recent Water UK City Conference. Views were given from attendees on Ofwat’s Water 2020 framework. Rory Stewart MP, Parliamentary Under Secretary of State at DEFRA also spoke at the conference.