We bring people together to create better policies for the future of water


adjudicator holding papers - concept crop

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).

marine litter on beach - water's edge

The Marine Conservation Society report on wet wipes on beaches reveals the problems with wipes and other sanitary products being flushed down the loo.

family with young child taking bags from shopping trolley

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Lady and Grandaughter

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

The following links change the content below

  1. New independent dispute resolution scheme for water customers
  2. Wet wipes on beaches
  3. Increase in support for hard-pressed customers
  4. Water and sewerage bills falling in 2015-16
  • Valve

    Water companies are playing their part in supporting the development of infrastructure to support the Government’s aspirations to increase the number of homes built in the UK...

  • Image of pink pipes

    Misconnected drains can pollute local streams, rivers and beaches, damage wildlife and cause considerable health risks. ConnectRight is a partnership of organisations who are...

  • sald being washed in a bowl

    The water industry funds Waterwise, an organisation set up to help us all use the water we need without wasting water we don't need.

  • screen-charts-phone-glass of water

    The ability to attract long-term investment is vital if the water sector is to continue to deliver excellent services and meet future challenges. The next five years will see...