CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.
Water UK has appointed Michael Roberts as its next Chief Executive, succeeding Pamela Taylor, who is stepping down at the end of 2015.
Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.
Over the next 25 years the water sector will require significant further investment and continuing evolution of the way it is regulated.
Once again the excellent quality of our drinking water has been confirmed via the DWI results for England and Wales. This year’s Chief Inspector’s report also took the opportunity to reflect on the scale of the improvements over the past 25 years.