Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.
Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.
The UK water industry is fully committed to delivering essential infrastructure and supporting the government's National Infrastructure Plan. However, water supply and availability needs to be at the heart of our decision-making for communities, businesses and agriculture - we can no longer just assume water will be there when and where we need it.
Water companies across the UK are working with Sainsbury’s and Waitrose to give away around 200,000 fat traps and funnels to people buying their Christmas turkey or roast. Each year, thousands of sewer blockages happen because people pour cooking fat, oil and grease (FOG) down their kitchen sinks.