We bring people together to create better policies for the future of water


woman dialling after looking at bill

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

Tap filling glass-blue

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers, says Water UK.

Customer service worker smiling

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

beach and rolling waves

Water companies are playing a key role in ensuring the quality of water around Britain’s coasts remains consistently high.

The following links change the content below

  1. Water companies’ help for struggling households
  2. EU told tighter drinking water rules not needed in UK
  3. Customer complaints fall for the sixth successive year
  4. Supporting the great British holiday with cleaner seas
  • call centre operator

    Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

  • Graph and Pen

    When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.

  • tap water pouring into glass

    Prices for 2015-20 are being considered for all the UK, with prices in England and Wales being set in mid-December 2014.

  • frozen and burst copper pipe

    Find out how to protect the pipes in your home in freezing weather and who to call if the worst does happen.