The publication by Ofwat of the report of the Resilience Task and Finish Group is a significant step for the sector as we seek to ensure that our services are resilient, now and in the future.
Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.
Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.
Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.
The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.