We bring people together to create better policies for the future of water


adjudicator holding papers - concept crop

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).

people walking on pavement - viewed from far above

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

close-up of rushing water with bubbles

Regulations under the Town and Country Planning Act that will make water companies statutory consultees for fracking were laid before Parliament last week and are due to come into force in mid-April.


Differences and tensions have emerged across Europe about the future of EU environmental targets under the Water Framework Directive, the major piece of legislation which impacts on the water sector.

wet wipes

A recent report by the Marine Conservation Society on wet wipes on beaches revealed the problems with wipes and other sanitary products being flushed down the loo.

The following links change the content below

  1. New independent dispute resolution scheme for water customers
  2. More social tariffs in place
  3. Protecting our water from the risks of fracking
  4. Future direction unclear for WFD
  5. Only flush poo, pee and paper
  • Lady and Grandaughter

    Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

  • sald being washed in a bowl

    The water industry funds Waterwise, an organisation set up to help us all use the water we need without wasting water we don't need.

  • mum with daughter - mum drinking water

    Serving customers and meeting their needs is at the heart of everything the water industry does.

  • screen-charts-phone-glass of water

    The ability to attract long-term investment is vital if the water sector is to continue to deliver excellent services and meet future challenges. The next five years will see...