We bring people together to create better policies for the future of water


A view of a British lake in summer

The publication by Ofwat of the report of the Resilience Task and Finish Group is a significant step for the sector as we seek to ensure that our services are resilient, now and in the future.

couple looking at statements for spending

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.

Water on metal

Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.

houses reflected in water

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

elderly frail man

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The following links change the content below

  1. Resilience
  2. Water company support for customers
  3. Government review into retail competition for household water services
  4. Steps to improve infrastructure delivery for housing
  5. Focus on consumer vulnerability
  • single bubble in still blue water

    Water companies are contributing expertise and perspectives to inform the debate on the future of the water sector, in partnership with all the sector's stakeholders.

  • Landlord tap logo

    Landlord TAP is a website that gives landlords and managing agents of properties in England and Wales a quick and easy way to provide water companies with details of those...

  • tap water pouring into glass

    Water is essential to human health but we often take it for granted. Water helps to maintain hydration and allows the body to function effectively.

  • frozen and burst copper pipe

    Find out how to protect the pipes in your home in freezing weather and who to call if the worst does happen.