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woman dialling after looking at bill

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Lady and daughter pour tap water into a glass

Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

New Flat Building

The water sector has provided the first of a package of measures to help developers build more quickly the new homes that are so urgently needed.

Piping being laid (credit: South East Water)

The UK water industry is fully committed to delivering essential infrastructure and supporting the government's National Infrastructure Plan. However, water supply and availability needs to be at the heart of our decision-making for communities, businesses and agriculture - we can no longer just assume water will be there when and where we need it.

The following links change the content below

  1. Contact your water company if you are struggling to pay
  2. Water UK statement about Ofwat’s announcement on Final Determination
  3. Water companies helping to speed up building of new homes
  4. Water availability crucial to building new communities
  • Elderly lady drinking tap water

    Staying hydrated is crucial to keeping people healthy. 'Water, hydration and health: Science and public health implications' speech by Pamela Taylor at The Royal Society of...

  • Graph and Pen

    When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.

  • tap water pouring into glass

    Prices for 2015-20 are being considered for all the UK, with prices in England and Wales being set in mid-December 2014.

  • frozen and burst copper pipe

    Find out how to protect the pipes in your home in freezing weather and who to call if the worst does happen.