We bring people together to create better policies for the future of water


Office conversation with water

Water UK is delighted to announce that Independent Water Networks Limited (IWNL) has joined as a new member. IWNL provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

single bubble in still blue water

Water companies have been contributing expertise and perspectives to inform the debate on the future of water, in partnership with all the sector's stakeholders. No one organisation has all the answers, so Water UK is hosting a marketplace of ideas, where water companies have been setting out their thoughts.

houses reflected in water

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

elderly frail man

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

Stones by riverside

Customers’ number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it’s critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

The following links change the content below

  1. Water UK welcomes new member
  2. Future of the water sector
  3. Steps to improve infrastructure delivery for housing
  4. Focus on consumer vulnerability
  5. Planning for the long term
  • River Itchen - Portsmouth Water

    The water industry sees its environmental responsibilities as a core part of its role. This is why water companies continue to invest billions of pounds each year to protect...

  • Landlord tap logo

    Landlord TAP is a website that gives landlords and managing agents of properties in England and Wales a quick and easy way to provide water companies with details of those...

  • Young girl drinking water

    It was encouraging this month to note that tap water’s important role toward improving public health has been highlighted by two key institutions. The European Parliament, in...

  • frozen and burst copper pipe

    Find out how to protect the pipes in your home in freezing weather and who to call if the worst does happen.