Baby wipes, cleaning wipes and other non-flushable products can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.
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Bills likely to remain flat over next five years
This month we will reach another key milestone in the Ofwat price review to set the levels of water prices and investment in England and Wales over the next five years. Companies are committed to keeping customers' bills as low as possible in 2015-20.
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Spreading the word on unflushables
Water UK continues to work with retailers and manufacturers and to ensure non-flushable products are not thrown down the toilet and into sewers. Baby wipes, cleaning wipes and other non-flushable materials can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.
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Price Review 2014 update
Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.
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Complaints fall again but industry is trying to do even better
The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.
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Water companies’ help for struggling households
Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.
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INDA & EDANA introduce new practice on labelling wipes
Water UK welcomes the recent issue of INDA & EDANA's new code of practice on labelling of wipes.
The new requirement for wipes manufacturers to prominently display a ‘Do Not Flush’ label on the front of products illustrates the cross-sector willingness to work to prevent customer confusion.
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Household water and sewerage bills for 2017-18
The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.
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Planning for the long term - update
Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.
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Household water and sewerage bills for 2016-17
The average household water and sewerage bill in England and Wales for 2016-17 will be £389 – an increase of £2 (less than 1%) compared with the previous year. The increase is in line with the 5-year plans developed by every water and sewerage company after extensive consultation with customers and confirmed by the industry regulator, Ofwat, in 2014.
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Water is open for business
From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.
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Affinity apprentices in customer care
Affinity Water is piloting a new customer services apprenticeship for four people at the company’s contact centre in Folkestone.