Water and energy companies join forces to help vulnerable customers
Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.
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New website for customers to see how their water companies are performing
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information can be found on DiscoverWater.co.uk and has a comprehensive range of data covering a variety of topics.
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Customers report higher satisfaction and value for money
Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.
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New independent dispute resolution scheme for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).
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"Bad for the environment, bad for customers, and bad for the economy" - Water UK Chief Executive Michael Roberts on Labour's manifesto nationalisation pledge
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Water companies step up action to help customers in need
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Average water bills set to fall as additional support for customers continues
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Ambitious, collaborative agenda needed to deliver for customers and the environment by 2050
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Independent oversight panel for ADR scheme
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
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Customer complaints fall for the seventh successive year
CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.
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Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
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More social tariffs in place
From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.