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Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

Water companies in England and Wales will invest more than £8 billion in 2018-19. The average household water and sewerage bill in England and Wales for 2018-19 will rise by less than inflation, and will help the ongoing investment.

Water UK has welcomed a substantial fall in complaints to water companies published in CC Water's Annual Complaints Report.

The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.

Water companies have confirmed they are taking extra action to fix leaks this summer, and are planning ambitious new leakage targets for the future.

The average household water and sewerage bill in England and Wales for 2016-17 will be £389 – an increase of £2 (less than 1%) compared with the previous year. The increase is in line with the 5-year plans developed by every water and sewerage company after extensive consultation with customers and confirmed by the industry regulator, Ofwat, in 2014.

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.

There is not long left before more than 1.2 million small businesses, charities and public sector bodies in England will be free to choose their water and wastewater supplier.