We bring people together to create better policies for the future of water


woman dialling after looking at bill

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

Tap filling glass-blue

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers, says Water UK.

Customer service worker smiling

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

beach and rolling waves

Water companies are playing a key role in ensuring the quality of water around Britain’s coasts remains consistently high.

The following links change the content below

  1. Water companies’ help for struggling households
  2. EU told tighter drinking water rules not needed in UK
  3. Customer complaints fall for the sixth successive year
  4. Supporting the great British holiday with cleaner seas
  • call centre operator

    Customers struggling to pay their bills should speak to their company to find out the range of help they have available. Water UK wholeheartedly supports CCWater’s call for...

  • tap water pouring into glass

    Prices for 2015-20 are being considered for all the UK, with prices in England and Wales being set later this year.

  • dam

    Water companies prepare WRMPs that look ahead 25 years or more. Planning now covers the period 2015-2040 and company plans are linked below.

  • Young apprenticeses in the water industry

    The UK water industry provides clean and safe drinking water for homes and businesses to over 63 million people. In addition, the industry collects, treats and disposes of...