We bring people together to create better policies for the future of water


Customer service worker smiling

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

call centre operator

Customers struggling to pay their bills should speak to their company to find out the range of help they have available. Water UK wholeheartedly supports CCWater’s call for customers who are struggling with their water bills to contact their company for help.

girl holding glass of drinking water

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.

Tap filling glass-blue

The quality of the water we drink and use for washing and cleaning in our homes has got even better, according to the Drinking Water Inspectorate (DWI).

Graphic of water industry and water cycle

'Tapping into growth: economic impact of the water and sewerage sector in the UK' sets out how water companies are supporting economic growth in the UK.

The following links change the content below

  1. Customer complaints fall for the sixth successive year
  2. Customers who need help should contact their water company
  3. Statement about Ofwat’s announcement on draft determinations
  4. Tap water is now even better
  5. Tapping into growth: economic impact report
  • woman dialling after looking at bill

    Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices....

  • tap water pouring into glass

    Prices for 2015-20 are being considered for all the UK, with prices in England and Wales being set later this year.

  • dam

    Water companies prepare WRMPs that look ahead 25 years or more. Planning now covers the period 2015-2040 and company plans are linked below.

  • Young apprenticeses in the water industry

    The UK water industry provides clean and safe drinking water for homes and businesses to over 63 million people. In addition, the industry collects, treats and disposes of...