Skip to content

The future

We are working across many different areas to ensure the UK water sector continues to be resilient against future challenges.

The water industry is determined to help customers and to continue to deliver improved services now and into the future.

Each company has its own schemes to help those people struggling to pay, and over the coming years, companies are working to help even more customers in vulnerable circumstances.

By 2025, companies expect to help 1.4 million people with their water bills every single year, and the water industry is also joining forces with other utilities to share information on who needs the most urgent help in the event of problems.