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Providing help

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households through a variety of routes.

Water companies know that some customers are having trouble paying their water bills, along with other household bills. If customers find themselves in this situation, they should contact their water company as it will have a range of potential help available.

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

Over the next five years, companies will be providing greater support than ever, increasing the number of people who receive help paying their bill from their water company by 90%, up to an estimated 1.4 million customers by 2025.