Affinity Water, Anglian Water, South East Water and Thames Water commissioned Artesia to investigate the factors driving differences in household consumption.
Northumbrian Water has considered the role of Outcomes, Performance Commitments and Outcome Delivery Incentives, looking at the role of comparative upper quartile industry performance measures, customers’ preferences, willingness to pay research and issues raised by comparing different levels of service across companies.
Thames Water have commissioned Economic Insight to consider the evolution of the outcomes framework for PR19. As well as Economic Insight’s main report and summary presentation, Thames Water have produced a note of key points they have taken from this report and their own planning work.
Thames Water has commissioned EY to explore the relationships between incentives, cost allowances and rates of return, given the importance of implementing a coherent, reasonable overall risk and reward package for PR19.
United Utilities have considered the balance between measures and targets being set nationally and companies setting their own measures and targets through local engagement.
United Utilities have considered how resilience could be consistently measured across companies, to help customers understand their relative risk exposure, regulators and stakeholders understand and challenge company performance, and companies learn from best practice and drive up standards.
Water UK, on behalf of the 21st Century Drainage Programme, commissioned Atkins to develop and trial wastewater resilience metrics, with a view towards their potential use as common performance commitments at price reviews.