Policy

Serving customers and meeting their needs is at the heart of everything the water industry does.

Water companies provide a public service to customers that is essential for health, for maintaining a modern standard of living and for supporting local economies.

Water companies spend billions each year to protect and enhance the environment and to make sure they can provide water and wastewater services now and in the future. The water sector, and the UK overall, is facing a wide range of enormous and complex challenges and is working to secure the long-term resilience of water and sewerage supplies and services.

There are a range of companies in the water sector who's activities are overseen by Ofwat, the economic regulator. The market is undergoing many important developments as we move towards the next price review, and the sector is working to ensure that it runs in the best interests of our customers.

The UK water sector needs an effective and proportionate legislative framework to deliver excellent and affordable services. The sector is determined to deliver top-quality water that is safe, clean and readily available to use at home and in businesses.